Ever wonder what happens when you return a purchase?
Of course it depends on what it is, it's condition, and the time you return it.
But increasingly these days major retailers, like Walmart, Target, and Amazon, are just giving up and when you want a refund, they will give it to you and then just say, "keep the merchandise."
Recently i ordered a 3-pack of boxes of tea bags from Amazon and i received just one box, even though they charged me for all three.
I contacted them and they said, "ok, we're refunding your money. Anything else?"
I asked, "what do you want me to do with this box?" It was unopened and sealed in cellphone.
"Just keep it," they said.
Apparently when you actually return merchandise these days, there's really not much they can do with it.
If they restock it, which costs money, they have to discount it, so they might make little to no profit, or even lose money, on it, and they have to pay people to manage it.
Many items are shuffled off to discount retailers that specialize in selling "previously owned" merchandise, maybe even on eBay, or just thrown away.
Not too long ago a new category was created, online mattress sales.
Since you can't test these in a store, they offer long test-periods of usually 100 days, and you can return them during this period for a full refund.
(Personally i called for a return around 160 days in and they took it no problem, but that was during lockdowns.)
They even send someone to pick it up.
But what do you think they do with these semi-used mattresses? They can't just resell something that a person has been leaking on for months, maybe they give them to charity?
Nope. They just toss them.
So figured into the price of every such Purple or other mattress is the complete loss of the cost of the mattress.
Suffice it to say that it doesn't cost anywhere close to the $1000 you pay to make these things, or these businesses couldn't survive.
I don't actually know, but i wouldn't be surprised if these things cost only $100 to make, and $50 to ship.
Up to now stores like Target have been taking returns and often just tossing them, but increasingly they're saying, "keep it", which just generally transfers the cost of disposal from them to you.
How will they keep savvy people from buying stuff and "returning" it just to get it for free?
So far that's an economic calculation of how much more it costs them to take it back.
But it's interesting to realize that they mostly don't take stuff back so they can get value out of it by reselling it, they take it back to keep people from scamming them with fake returns.
And the landfills just keep growing.